Privacy Policy

Protection of your personal information

Le Vieux Loup de Mer – Chalets Hotel understands the importance of protecting the personal information of its customers and is committed to respecting your right to the protection of your personal information. This policy explains what type of personal information is collected, its use and the contexts of disclosure. This being said, please be advised that your use of this website confirms that you accept that your personal information will be used in accordance with this privacy policy updated as of August 1, 2023. At its discretion, Le Vieux Loup de Mer – Chalets Hotel may modify the Privacy Policy from time to time, the most recent version of which will be posted on its website.

Collection of information

Le Vieux Loup de Mer – Chalets Hotel limits the collection of personal information to the information necessary for the stated purposes. When making reservations with Le Vieux Loup de Mer – Chalets Hotel, you will be required to provide certain personal information, including your name, email address, mailing address, telephone numbers, reservation details and the information requested from Le Vieux Loup de Mer – Chalets Hotel upon check-in or check-out, and the data necessary for payment processing; including credit card numbers, dates of expiration, the name of the holder and the CVV thereof, to conclude the transaction and, therefore, you agree to implicitly authorize Le Vieux Loup de Mer – Chalets Hotel to use this information.

In order to protect this data, please only transmit information to us via the reservation system on our website or by telephone.

It is not the intention of Le Vieux Loup de Mer – Chalets Hotel to collect personal information from minors (as defined by applicable laws). In this case, we invite the parent or guardian of the minor to contact us so that we can take appropriate measures to delete said information.

Use of information

Mainly, this information will allow us to identify you, communicate with you if necessary, personalize our service and complete the transaction. Also, the information mentioned below will allow us to carry out market research to better meet the needs of our customers and their experience, and improve the effectiveness of the website as well as our promotional activities. When making a reservation, you implicitly authorize Le Vieux Loup de Mer – Chalets Hotel to add your email address to our mailing list. At any time, you can choose to stop receiving our marketing communications by unsubscribing from the marketing automation tool’s mailing list OR contacting us directly by email at the following address: info@vieuxloupdemer .com

Le Vieux Loup de Mer – Chalets Hotel does not sell your personal information to third parties and does not use or disclose your personal information for purposes other than those for which it is collected unless Le Vieux Loup de Mer – Chalets Hotel obtains your explicit consent, in case of emergency (i.e. to protect the life, health or property of a person) or as required by law.

Access to information

As permitted by law, you have the right to access your personal information stored in our records and to update or delete it as necessary. To do this, please contact us by email at the following address [email protected]. Due to technical constraints or financial or legal requirements, some information may have been stored in backup systems or in log files. This may result in your personal information not being completely erased following a deletion request.

Information Protection

In order to prevent loss and theft, as well as unauthorized access, disclosure or use of your personal information, we have implemented physical, electronic and operational protection and security measures, in accordance with standards and industry practices. This being said, we would like to point out that Le Vieux Loup de Mer – Chalets Hotel complies with PCI standards. In addition, we encrypt personal information, including your payment card number, and restrict access to your personal information to employees who need it to perform their duties.

Third-Party Reservations and Changes to Reservations

If a third party, including a family member, friend or colleague, attempts to make a reservation on your behalf, they must provide the same personal information that you would normally provide in order to complete your transaction. Unless otherwise indicated, we consider this third party to have your consent and authorization to give us your personal information and make the reservation (and make changes to it) on your behalf in accordance with this privacy policy. The third-party mentioned below, as well as the personal information communicated by the latter, are subject to this policy and the applicable practice regarding the protection of personal information. If a third party having your name, telephone number, address and reservation number in their possession attempts to make a change to your reservation we will provide them with the requested information and allow them to make the desired changes, as we consider that you have given permission to do so.

Social Media Cookies and Widgets

In order to ensure proper management of our website and optimize navigation, our website collects standard data from internet log files, including your IP address, the type and language of your browser, the frequency of access and reference addresses of websites, in particular by using different types of cookies and conversion tags. Also, certain browsing behaviours may be recorded for analysis purposes. Please note that the data we collect remains anonymous and will not be disclosed to anyone. This exercise aims to identify hypotheses in order to improve the experience of our website. We cannot access your computer, extract information or change its configuration to reuse or limit its use.

Additionally, our website includes certain social media features, such as the Facebook Like button. These features may collect your IP address, log the pages you visit on our site, and leave a cookie to help perform the feature. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing them.

Our website hosts social media applications or services that enable interaction between us, you and other users of our site. Any information you disclose using these applications, including personal information, may be viewed, collected and used by other users. We have little or no control over such applications, therefore we are not responsible for the use, misuse or misappropriation by another user of any information you disclose on such applications.

Questions

For any questions or requests relating to your personal information, please contact the Personal Information Protection Officer :

Martin Gagnon, owner

[email protected]
3250 Route 132 O, Le Bic (Rimouski), QC, G0L 1B0

418 750-5915